Refund & Returns Policy

At Elevado Cigars, we proudly manufacture premium cigars exclusively for licensed retailers, distributors, lounges, and other approved business customers. We do not sell directly to consumers.

All sales are considered wholesale and are final. Due to the nature of our products, we do not accept returns or exchanges for products that have been opened, used, improperly stored, or resold.

If your order arrives damaged or you believe there is a manufacturing defect, you must notify us within 5 business days of receiving your shipment. To process a claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged or defective products and packaging

Once your claim has been reviewed and approved, Elevado Cigars may, at its sole discretion, replace the affected products, issue a credit toward a future order, or provide a refund for the approved items.

If your shipment arrives with visible damage, please note the damage with the carrier before accepting delivery whenever possible. Claims for shipping damage reported after the delivery window may be denied.

Customers are responsible for reviewing all order confirmations before shipment. If you believe an order was fulfilled incorrectly, please contact us within 5 business days of delivery so we can investigate and resolve the issue promptly.

Orders may only be canceled before production or shipment begins. Once an order has entered production or has shipped, it cannot be canceled.

For quality assurance and regulatory reasons, the following items cannot be returned:

• Cigars that have been opened or used
• Products damaged due to improper storage or handling after delivery
• Special-order, custom-branded, or private-label products
• Clearance or closeout items

For questions regarding this policy or to submit a claim, please contact us at sales@elevadocigars.com.